Terms & Conditions

Rental agreement:

This vacation rental contract is a legal agreement between Oliver Property (also referred to as the “Homeowners” and “Landlord” and “Property Manager”) and you, the Renters (also referred to as “Tenants” and “Guests”). This contract is entered into agreement as of the date when the Renters place their reservation online and the reservation is screened and accepted by the Homeowner. The Homeowner will notify the Renters by email or written mail when their reservation is accepted.

Payment Policy:

In order to hold your reservation, we must receive the deposit and signed rental contract within 4 hours.  Full payment is due 30 days prior to check-in and must be received before the keyless entry code and directions to the vacation rental are released.

Cleaning Policy:

The Vacation Rental must be left clean, as found.  

Tax Policy:

Sonoma county requires us to charge an 12% Occupancy Tax.

Reservation Policy:

We, the Renters (also referred to as “Tenants” and “Guests”) agree to the following:

Guests must be over the age of 25 and will be an occupant of the unit during the entire reserved period.

*No parties, excessive noise, or any illegal activity shall take place at property.

*No pets are allowed unless otherwise noted for specific properties. Additional fees apply for pet friendly homes.

* No smoking is allowed in or around any property.

Cleaning: Each property will be cleaned and inspected after your departure. We ask you to help us enable the cleaning crews as much as possible. Simple things like leaving the property tidy, running the dishwasher, starting to wash the towels, and taking out the trash are expected of our guests.

If excessive wear and tear is found on property, or additional cleaning is necessary due to spills, trash left on site, unclean dishes, stains to furniture, carpeting, linens, paint, wallpaper, or flooring, Guest authorizes the Owner to bill them for additional fees. If at any time the maximum number of occupants is exceeded or if the Owner receives information about excessive noise, Owner has the right to evict Guest and all occupants immediately and to bill the guest a minimum service fee of $250. If any sign of smoking is discovered Guest authorizes the Owner to charge the guest a minimum $500 cleaning fee. Unless the rental policy specifically allows, if any sign of any pet is discovered Guest authorizes Owner to charge the guest an additional minimum $500 cleaning fee.

Properties are fully furnished properties that will include bedspreads, linens, blankets, pillows, towels, a fully equipped kitchen, TV, furnishings unless otherwise specified.

Travel Insurance is highly recommended for any stay.

Please note that you may be required to execute additional agreements in order to comply with the Owners Terms of Service, HomeOwner’s association rules or local laws or regulations.

Cancellation Policy

50% refund up until 30 days prior to check in

Note: The cancellation policy applies to special circumstances and is by invitation only.

Cleaning fees are always refunded if the reservation is canceled before check-in.

Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.

If there is a complaint from either party, notice must be given to the owner within 24 hours of check-in.

The owner will mediate when necessary, and has the final say in all disputes.

A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in booking email.

Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by the owner for any other reason permitted under the Terms of Service. Please review these exceptions.

Check-in is at 3:00 PM and check-out is 10:00 AM.  A late check-out is subject to extra rental charges.

We reserve the right to refuse service to anyone.  We will not be responsible for accidents or injury to guests or for loss of their money, jewelry or valuables of any kind.

Disclaimer:

Renters understand that the Homeowners are not responsible for any personal injury caused by slipping on snow or ice, and that tenants are responsible for the removal of snow and ice around the doorways and paths to car, to include the parking area.

And further that the homeowners are not responsible for any personal injury or loss or damage to tenants’ property caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, failure of heat, accidents related to fire, heaters, stoves, tenants’ failure to remove snow around access areas, or any unforeseeable circumstances.

Under no circumstances will tenants or their guests hold the owners of the Vacation Rental responsible for any damages or claims of any kind resulting from their stay, except for intentional acts of harm.

This agreement and disclaimer applies to Renters and all guests in the Renters’ party.

I, the Renter, have read, understand, agree to, and will abide by this rental agreement and all conditions stated herein.